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How Our Privacy Policy Handles Data

You can see what account, payment and device data we collect, why we use it, how long we keep it, and how to ask for access or correction.

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Privacy Help Through Three Paths

For a privacy question, use the in-account chat or the contact address displayed on the site; tell us whether you want access, correction, deletion, withdrawal of consent, or a copy of a record. We may ask for account details to confirm identity before discussing personal data. A request from Ipoh follows the same queue and identity check as one sent elsewhere in Malaysia. Access remains subject to local law.

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In-account chat

Use the chat shown after you sign in to ask about stored account data, cookie choices or a privacy request. We may confirm account ownership before sharing details and will keep the conversation with your account record.

Contact address

Write to the contact address displayed on our site for access, correction or deletion requests. Include your account identifier and request type, but do not send wallet passwords or one-time codes.

Account centre

If your account settings show a data or cookie control, use that option first. It records your preference and helps us apply the requested change to the right account without exposing unrelated records.

DATA PRACTICE

Six Ways We Handle Policy Requests

We separate account, payment and device records by purpose, limit internal access and log key security actions. Cookies are handled through browser or site controls where available.

Data categories

We link profile details, login events, device signals, support messages and transaction references to the account or request that created them. We avoid collecting wallet passwords through our forms.

Cookie choices

Cookie records can retain language, session status and consent choices. You can adjust browser settings or available site controls; some security cookies may remain necessary to identify an active session and prevent misuse.

Account security

Login alerts, device checks and step-up identity checks may be used when an account action looks unusual. These controls help protect personal data, and they can require extra details before a request is completed.

Record retention

We keep account and transaction records for as long as needed for the purpose described, dispute handling, fraud prevention or a legal duty. When retention ends, records are deleted, anonymised or securely restricted.

Request changes

To request a correction, deletion, access copy or consent change, contact us with enough detail to locate your account. We assess the request under applicable law and explain any limit or delay.

Privacy contact

Privacy messages are handled by the support route shown on the site. We may ask for a secure confirmation, never a wallet password, and we use the reply channel linked to your account where possible.

Answers About Your Account Data

These answers cover the requests we receive most often about account data, payment references, cookies, security checks and retention. If your question concerns a record not listed here, contact support with the relevant account detail. We will assess each request under applicable law and tell you what happens next. A clear request helps us respond without asking for unnecessary details.

We may collect details you submit, such as your name and contact details, plus login events, device signals, approximate location, support messages and transaction references. The exact categories depend on your account activity and the request you make.

We use data to create and secure your account, match payment statuses, answer support requests, detect unauthorised activity, meet legal duties and keep transaction records. We do not use a stated purpose beyond what this policy or a collection notice explains.

Touch 'n Go, GrabPay, Boost dan FPX may return a payment status, reference or limited account match so a transaction can be checked. We do not ask for your wallet password, and each provider handles its own data under its terms.

Use in-account chat or the contact address shown on the site. State whether you want an access copy or correction, add your account identifier, and complete any identity check needed to protect your data.

You can ask us to delete personal data, but some records may need to remain for legal duties, dispute handling, fraud prevention or account security. We will explain the applicable reason if the request cannot be completed fully.

Cookies may remember language, session status and consent choices, while security cookies help protect an active login. Adjust your browser or available site controls to change preferences; restricting necessary cookies may affect access to account areas.

Retention depends on the record type and its purpose. We keep data only as long as needed for account security, transaction checks, disputes or legal duties, then delete, anonymise or securely restrict it.

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